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Showing posts with the label calm

Reducing the Consequences of Conflict

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It would be great if there never was any conflict wouldn’t it?   The conflict that occurs regularly in the world of work and on the receiving end of customer service is very similar.   Often due to the fact that there is a way to do it and this is the way and there is no flexibility. A way to do it is a process or a procedure, if we don’t have those processes or procedures none of our systems will work. Things need to requisitioned in the right way to reduce overspend and keep profits up. Processes need to be implemented step by step. When you learn to drive a car you discover failure to do things in the right order means you crash the gears or some other disaster.   However what happens when we have a problem or our customer or client has a problem?   We or they are not interested in the process or procedure in the slightest we or they want something doing.   These are again two subconscious language patterns and apart from 20% of the population who can dance with one foot in e

Storks, Leylek, Adiba - bringer of babies (maybe)

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Whatever you call them they are fascinating large birds to those of us who don't normally see them. Storks are a common sight across Turkey between April and September. turkey is a stopover point between the birds’ winter quarters in Africa (we have seen them in December on the city walls of Morocco where they return from the Atlas Mountains to their nests around 6 pm local time each night. Curiously some information sites say that storks mate of life others say this is not so, but they are monogamous. Around thirty thousand breeding pairs are believed to visit Turkey, often returning to the same nest year after year to raise new chicks. Both Christian and Islamic beliefs consider storks lucky, in Turkish they are known as “pilgrim birds” in Turkish, they are rarely harmed. In some areas of Turkey special platforms are built I additions to the storks’ favorite nesting perches, which range from chimneys and minarets to utility poles. Locally we have storks not too far away an