Rosie Reflecting

    Are you?    Does everyone else seem to be? Are you waiting for the best option to come along? Or waiting for a better option?   Every day we are bombarded with the ‘must haves’, the ‘buy now’ (as well as the ‘unique’, the ‘new’, the ‘different’ – that’s another story).   And in these current times when a lot of what the media gives us is about doom and gloom, what do we focus on?     Some people become very inward looking and only use their own judgment, or they base this judgment on information they have gleaned from different sources when faced with uncertainty and then they start to decide for themselves.   They may take on outside information and process that information and then store it somewhere in their memory banks.   Ultimately they make their own decision and sometimes they make that decision only based on noticing what is wrong or can’t be done in respect of whatever it is you would like them to do.   Now this might be to buy something, book on a meeting, or

It would be great if there never was any conflict wouldn’t it?   The conflict that occurs regularly in the world of work and on the receiving end of customer service is very similar.   Often due to the fact that there is a way to do it and this is the way and there is no flexibility. A way to do it is a process or a procedure, if we don’t have those processes or procedures none of our systems will work. Things need to requisitioned in the right way to reduce overspend and keep profits up. Processes need to be implemented step by step. When you learn to drive a car you discover failure to do things in the right order means you crash the gears or some other disaster.   However what happens when we have a problem or our customer or client has a problem?   We or they are not interested in the process or procedure in the slightest we or they want something doing.   These are again two subconscious language patterns and apart from 20% of the population who can dance with one foot in e