Rosie Reflecting

It would be great if there never was any conflict wouldn’t it?   The conflict that occurs regularly in the world of work and on the receiving end of customer service is very similar.   Often due to the fact that there is a way to do it and this is the way and there is no flexibility. A way to do it is a process or a procedure, if we don’t have those processes or procedures none of our systems will work. Things need to requisitioned in the right way to reduce overspend and keep profits up. Processes need to be implemented step by step. When you learn to drive a car you discover failure to do things in the right order means you crash the gears or some other disaster.   However what happens when we have a problem or our customer or client has a problem?   We or they are not interested in the process or procedure in the slightest we or they want something doing.   These are again two subconscious language patterns and apart from 20% of the population who can dance with one foot in e

The first four of these books are fictional and all set in Turkey, yet as all fiction have somewhere some grains of truth. the last three are factual books. The Architect’s Apprentice - Elif Shafak I've struggled to read two of Shafak's books before, in fact never finished them. My daughter mentioned this one and I read about it and decided to read it. This one I loved and  finished it. The descriptions of Ottoman life in 16 th Century Istanbul and the intrigues and the beautiful descriptive language she uses fill this book with color. Jahan by default arrives at the Sultan’s palace with Chota the elephant, about whom he knows nothing, yet manages to become his keeper. He meets many colorful characters along the way, some who will defraud him and others who will help him in unexpected ways.     Jahan manages to catch the eye of Sinan (who was in fact a real architect) and works together with him, never quite achieving the fame and fortune he might have deserved. Capt